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Terms & Conditions

Effective Date: September 23, 2026

Welcome to MR Family Cleaning.

These Terms & Conditions govern your use of the MR Family Cleaning website and the cleaning services offered by MR Family Cleaning.

By using this website, requesting a quote, scheduling a service, or purchasing a service from us, you agree to these Terms & Conditions.

1. Our Services

MR Family Cleaning provides residential and commercial cleaning services, which may include:

  • Residential Cleaning
  • Commercial Cleaning
  • Deep Cleaning
  • Move-In / Move-Out Cleaning
  • Office Cleaning
  • Window and Detail Cleaning
  • Other cleaning services agreed upon with the customer

The exact services included in your appointment will depend on the service selected, the condition of the property, and any written estimate or agreement provided to you.

2. Quotes and Estimates

Quotes provided through our website, by telephone, text message, email, or other communication may be estimates based on the information provided by the customer.

The final price may change if:

  • The size of the property differs from the information provided
  • The condition of the property requires additional work
  • Additional services are requested
  • The scope of work changes
  • Access or site conditions create additional cleaning requirements

If we determine that additional work is necessary, we will make reasonable efforts to communicate this before completing work outside the agreed scope.

3. Scheduling

Appointments are subject to availability.

Customers are responsible for providing accurate contact information and service details when requesting or scheduling an appointment.

Arrival times may occasionally be affected by traffic, weather, previous appointments, emergencies, or circumstances beyond our reasonable control.

We will make reasonable efforts to communicate significant scheduling changes.

4. Cancellations and Rescheduling

If you need to cancel or reschedule an appointment, please contact us as soon as possible.

MR Family Cleaning may establish a cancellation or rescheduling policy for appointments.

Any cancellation fee or minimum notice requirement applicable to your booking should be communicated before or at the time the appointment is confirmed.

5. Access to the Property

Customers are responsible for providing safe and timely access to the property at the scheduled service time.

This may include providing:

  • Keys
  • Access codes
  • Building instructions
  • Parking information
  • Security instructions
  • Contact information for an authorized person

If we cannot access the property at the scheduled time, the appointment may need to be delayed, rescheduled, or canceled.

6. Customer Responsibilities

To help us provide an efficient and safe cleaning service, customers should:

  • Secure valuable or fragile belongings
  • Inform us about delicate surfaces or items
  • Identify areas requiring special care
  • Disclose known hazards
  • Provide reasonable access to the areas being cleaned
  • Inform us of any special product restrictions or sensitivities

MR Family Cleaning is not responsible for damage resulting from defective, improperly installed, excessively worn, unstable, or previously damaged items or surfaces.

7. Pets

We understand that pets are part of the family.

Customers should let us know in advance if pets will be present during a cleaning appointment.

For the safety of your pets and our cleaning professionals, pets should be safely secured when necessary.

MR Family Cleaning is not responsible for pets that escape or become injured when they have not been properly secured by the customer.

8. Cleaning Products and Equipment

Unless otherwise agreed, MR Family Cleaning may provide the cleaning products and equipment reasonably necessary to perform the scheduled service.

If you request that we use specific products supplied by you, you are responsible for ensuring those products are appropriate for the intended surfaces and use.

Please inform us before service of any allergies, sensitivities, or product restrictions.

9. Payment

Payment terms will be communicated when your service is booked or completed.

Customers agree to pay all charges associated with services they authorize.

Additional services requested during an appointment may result in additional charges.

Where applicable, taxes or other required charges may be added to the service price.

10. Satisfaction and Service Concerns

Your satisfaction is important to us.

If you believe an area included in your scheduled service was not cleaned properly, please contact us as soon as reasonably possible after the service.

We will review the concern and determine an appropriate solution, which may include returning to address the affected area when appropriate.

11. Damage or Loss

We take reasonable care while working inside your property.

If you believe damage occurred as a direct result of our cleaning service, please notify MR Family Cleaning promptly and provide reasonable documentation, including photographs when possible.

Claims will be reviewed individually based on the circumstances.

Normal wear and tear, pre-existing damage, defective items, improperly installed fixtures, and fragile items that were not disclosed before service may not be covered.

12. Website Information

We make reasonable efforts to keep information on our website accurate and current.

However, service descriptions, availability, pricing, promotions, photographs, and other website information may change without notice.

Information displayed on the website does not constitute a guaranteed offer unless explicitly confirmed by MR Family Cleaning.

13. Intellectual Property

Unless otherwise stated, the content of this website—including logos, branding, text, graphics, photographs, designs, and other materials—is owned by or licensed to MR Family Cleaning.

Website content may not be copied, reproduced, distributed, or used for commercial purposes without permission.

14. Acceptable Website Use

You agree not to use this website to:

  • Engage in unlawful activity
  • Attempt to gain unauthorized access to the website or its systems
  • Introduce malicious software or harmful code
  • Interfere with website security or functionality
  • Submit false, fraudulent, or misleading information
  • Misuse our contact forms or communication systems

Our website may contain links to websites or services operated by third parties.

MR Family Cleaning does not control and is not responsible for the content, availability, privacy practices, or services provided by those third parties.

16. Disclaimer

MR Family Cleaning will use reasonable care and professional judgment when providing cleaning services.

However, cleaning results may vary depending on factors such as:

  • Age and condition of surfaces
  • Permanent stains
  • Material deterioration
  • Previous damage
  • Mold, corrosion, discoloration, or buildup
  • Manufacturer limitations

We cannot guarantee that every stain, mark, odor, or condition can be completely removed.

17. Limitation of Liability

To the extent permitted by applicable law, MR Family Cleaning will not be responsible for indirect, incidental, special, or consequential losses arising from use of the website or services.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded or limited.

18. Privacy

Your use of our website and submission of personal information are also governed by our Privacy Policy.

19. Governing Law

These Terms & Conditions are governed by the laws applicable in the State of North Carolina, without regard to conflict-of-law principles.

Any dispute will be handled in accordance with applicable federal and North Carolina law.

20. Changes to These Terms

MR Family Cleaning may update these Terms & Conditions from time to time.

Any changes will become effective when the revised Terms are posted on this website unless otherwise stated.

21. Contact Us

If you have questions about these Terms & Conditions, please contact:

MR Family Cleaning
Phone: 919-523-1223
1501 Camargo Lane, Raleigh, 27604
Website: www.mrfamilycleaning.com