Privacy Policy

Effective Date: September 23, 2026

MR Family Cleaning (“MR Family Cleaning,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, request a quote, contact us, or use our cleaning services.

This Privacy Policy explains what information we may collect, how we use it, and the choices available to you.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

Full name
Email address
Phone number
Service address
Information about your home, office, or property
Type of cleaning service requested
Preferred appointment date or time
Messages or information submitted through our contact or quote forms

We may also automatically collect limited technical information when you visit our website, such as:

IP address
Browser type
Device type
Pages visited
Date and time of your visit
Referring website
General website usage information

2. How We Use Your Information

We may use the information we collect to:

Respond to your questions or requests
Prepare and provide cleaning estimates
Schedule and manage cleaning appointments
Communicate with you about your requested services
Provide customer support
Improve our website and services
Maintain business and service records
Prevent fraud, abuse, or security issues
Comply with applicable legal requirements

We may also use your contact information to follow up regarding a service you requested.

We will only send promotional or marketing communications when permitted by applicable law and, when required, with your consent.

3. Phone Calls and Text Messages

If you provide your telephone number, MR Family Cleaning may contact you by phone or text message regarding your quote request, appointment, service, or other customer-service matters.

Providing a phone number for a service request does not automatically enroll you in unrelated promotional text messages.

If marketing text messages are offered, any required consent will be obtained separately where applicable.

You may ask us to stop sending non-essential text messages at any time.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to help the website function properly, understand how visitors use the site, and improve the user experience.

Depending on the tools enabled on our website, third-party services such as website analytics, hosting, security, advertising, or form-processing providers may receive limited technical information.

You can adjust your browser settings to reject or delete cookies. Some website functions may not work properly if cookies are disabled.

We may share information with trusted service providers that help us operate our business, such as:

Website hosting providers
Website and form providers
Scheduling systems
Payment processors
Email or communication providers
Analytics providers
Professional advisers when necessary

These providers may access information only as reasonably necessary to perform services on our behalf.

We may also disclose information when required by law, legal process, or when reasonably necessary to protect our rights, customers, employees, or property.

MR Family Cleaning does not sell your personal information for money.

Certain analytics or advertising technologies, if enabled on the website, may be treated as “sharing” or similar activity under some state privacy laws.

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide requested services
Maintain business and transaction records
Resolve disputes
Meet accounting or legal obligations
Protect our legitimate business interests

Retention periods may vary depending on the type of information and the purpose for which it was collected.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, or disclosure.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

8. Your Privacy Choices

Depending on where you live and applicable law, you may have rights regarding your personal information, which may include the right to:

Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain information
Object to or limit certain uses of your information
Withdraw consent where processing is based on consent

To submit a privacy request, please contact us using the information below.

We may need to verify your identity before completing certain requests.

9. Third-Party Websites

Our website may contain links to third-party websites or services.

MR Family Cleaning is not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review their privacy policies before providing personal information.

10. Children’s Privacy

Our website and cleaning services are intended for adults and are not directed toward children under 13.

We do not knowingly collect personal information directly from children under 13 through our website.

If we become aware that such information has been collected, we will take reasonable steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or legal requirements.

When changes are made, the updated version will be posted on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

MR Family Cleaning
Phone: 919-523-1223
1501 Camargo Lane, Raleigh, 27604
Website: www.mrfamilycleaning.com